INFORMATION WE COLLECT.
Recurring Billing. Registration. We will collect personal information from you when you place an order for any LaFolie products and services (collectively, "Products"). We may also collect information from you when you interact with our LaFolie Applications, interact with other users, and use various features of our LaFolie Applications.
Surveys and Promotions.. From time-to-time we may request information from you and other users via surveys, contests or sweepstakes. Participation in these surveys, contests or sweepstakes is completely voluntary so you and other users have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code). Contact information may be used to notify the winners, award prizes and file winner's information as required by law. Survey information will be used for the purpose(s) of the survey, including the monitoring or improvement of the use and satisfaction of LaFolie Applications.
Information You Provide About a Third Party. If you send someone else a communication from the LaFolie Applications, such as sending an invitation to a friend, the information you provide (names, e-mail addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on the LaFolie Applications, your e-mail address may be included in the communication sent to your friend.
Information Collected Through Third Parties
Supplemental Information. We may from time to time supplement information you give us with information from other sources, such as information to validate or update your address or other demographic and lifestyle information. We use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services and offers that may be of interest, and for internal business analysis or other business purposes.
HOW WE USE AND SHARE YOUR INFORMATION.
Our Business Relationship. When you provide us with information in connection with a particular activity or otherwise sign up for our services or provide your contact information, including an email address or telephone number in connection with that activity, product or service, you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you future information about LaFolie using the information you provided to us. You also attest that you have the legal authority over any telephone number you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail, telephone and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.
Connecting with the LaFolie Applications and Interactive Forums. By posting to our Interactive Forums, you give us permission to capture and store information you provide us and display it to other users in order to provide the best possible experience on the LaFolie Applications. Therefore, you should exercise caution and discretion when deciding to disclose your personal information in a submission or posting. There is no expectation of privacy in the Interactive Forums and we have no control over how those users may use your personally identifiable information.
Service Providers. We may use third party service providers to help us operate our business and the LaFolie Applications or administer activities on our behalf. We may share your information with these third parties for those limited purposes.
Strategic Partners. From time to time we may enter into a relationship with another company that is not owned by or affiliated with us to provide additional features on the LaFolie Applications. These special relationships may include business partners, sponsors and co-branded LaFolie Applications (referred to here as "co-branded pages"). Any information, including personally identifiable information that you provide on one of these co-branded pages will be shared with these third party partners. Since these third parties will use your information in accordance with their own privacy practices, you should check their website for information regarding their privacy policies.
Other Uses. We may use your personal information to contact you about services on our LaFolie Applications for which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Transactional Notices. We may send you announcements and emails from time to time relating to your account. These include emails such as order confirmations, customer service notifications or responses or when the delivery of a product is delayed. You may not opt-out of these communications, which are not promotional in nature.
Electronic Offers and Promotional Messages. We may also send you updates and communications about our products and services or other messages, such as newsletters, changes to features of the Service, or special offers. If you do not want to receive such messages, you may opt out by contacting customer service at 877.245.6172. You also will be given the opportunity, in any promotional email or text message that we send to you to opt out of receiving such messages in the future. Follow the unsubscribe instructions included in each email or click "STOP" on a mobile text. It may take up to 10 days for us to process an opt-out email or mobile text request.
Direct Marketing. Your personal information may be provided to the LaFolie family of companies or our affiliated companies or third parties for their own direct marketing purposes. If you do not wish to receive direct mail marketing materials from us or share your information to any third party for direct mail marketing purposes, you may opt out of such activities by contacting us by any of the methods provided in the Contact Us paragraph below. Please note that even if you opt out of receiving promotional direct mail offers, we may continue to send you service notifications that are related to your account(s) and other products and services you have requested or in which you are currently enrolled by direct mail.
Telemarketing. If you have given us your telephone number, when making an inquiry or registering with us or when ordering Products from us, we may use the telephone number you provided to reach out to you to follow up on your order, including follow-up renewals and marketing. Your telephone number may be provided to LaFolie family of companies or our affiliated companies or third parties for their own direct marketing purposes. If you would prefer not to receive marketing phone calls from us, send an email to [email protected] with "Do Not Call" in the subject line or call customer care at 877.245.6172 or ask to be placed on our do not call list when you receive a call from us. Please note that even if you opt out of receiving promotional telephone calls, we may continue to call you for issues that are related to your account(s), orders, unpaid invoices, or other Products you have requested.
Feedback. All comments, feedback or materials submitted by you to LaFolie including feedback, testimonials, images, reviews, questions, comments, suggestions or ideas (collectively, "Feedback"), shall be received and treated by us on a non-confidential and unrestricted basis. LaFolie will be free to use, display, perform, distribute, copy, adapt, and promote, in any medium now known or later developed, without compensation to you, the Feedback along with all ideas, concepts, know-how, techniques or methodologies contained in such Feedback, for any purpose whatsoever, including without limitation, developing, marketing and selling products and services incorporating such Feedback. You agree that in submitting Feedback, it will not violate any right of any third party, including any confidentiality, copyright, trademark, privacy or other personal or intellectual property or proprietary rights, and will not cause injury to any person or entity. You further agree that no Feedback you submit will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain viruses, commercial solicitations, or any form of "spam". If you wish to access any personal information which may be associated with this information you can contact us at [email protected].
ACCESS TO YOUR INFORMATION
CHOICE AND OPT OUT
IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
Security. Please keep in mind that no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure and therefore we cannot ensure the security of any information you transmit to us, and your use of the LaFolie Applications indicates that you are willing to assume this risk.
Children's Privacy.LaFolie does not knowingly collect or solicit Personal Information from individuals under 13 years of age. If you are under 13 years of age, you should not provide Personal Information on the LaFolie Applications. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at [email protected].
Your California Privacy Rights (As provided by California Civil Code Section 1798.83).California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you do not want us to share your Personal Information with other companies so that they can send you direct mail offers about their products and services, please contact us by any of the methods provided in the Contact Us paragraph below. California customers may request further information about our approach to this law by writing to us at the address provided in the "Contact Us" section.
Resolution of any Dispute. In the event a dispute arises between you and LaFolie, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most customer concerns can be resolved quickly and to the customer's satisfaction by calling our customer care department at 877.245.6172, or e-mailing us at [email protected] If, however, there is an issue that needs to be resolved, these Terms describe how both of us will proceed:
Contact Us. Please contact us by emailing queries to [email protected] or calling 877.245.6172 or writing to us at Performance Hair Care, LLC :PO Box 120824 San Diego, CA 92112.Last Updated: January 01, 2016
Third Parties Providers of Analytics Tools and Other Collection Tools This is a list of third parties who provide us with information, reports and analysis about the usage and browsing patterns of our users and who use tracking technology when serving offers accessed from LaFolie Applications.
Contact. If you have any questions regarding your order, you can reach us at any time. Our customer service lines are open 24 hours a day, 7 days a week.
For Paper Correspondence only:
Performance Hair Care, LLC ATTN: Legal Department PO Box 120824 San Diego, CA 92112
For Physical Returns:
PO Box 41542, St Petersburg, FL 33743
Email Contact. You can also email us at [email protected] for any questions regarding your order or to schedule a call back. Please provide First and Last Name, Invoice Number or Customer ID, Phone number, Country, and day and time to call you back. Please give us 24 hours advance notice.